The Yorkshire & Humber AHSN has been asked to support a project to develop a better understanding of urgent and emergency care demand in the region. The project has commenced following direct feedback from Chief Executive Officers and Chief Accountable Officers from the within the region that this is a critical challenge.
This project commenced in November 2014 with a conference that brought together clinicians, managers, commissioners, providers and academics to identify a better understanding of the system and identity key challenges. The project uses a collective, connected and co-ordinated ‘systems thinking’ approach with experts across the region supported by four task and finish groups with a focus on:
- Use of data: to predict outcomes and improve the patient journey
- Mapping the Y&H system as well as local systems using modelling tools
- Patient experience of the urgent and emergency care system
- Understanding the system; identifying areas for improvement
• An in-depth understanding of patient experience in relation to urgent and emergency care
• Evaluation of proof of concept in use of GP data to predict next day UEC demand
• A mapping report describing the current Y&H Urgent and Emergency Care system and creation of a ‘repository’ for U&E care information
• Evaluation of proof of concept in review of patient journey’s prior to UEC contact to identify triggers for intervention
• Pilot site evaluation following introduction of bespoke models of improvement
- Patient Experiences of Urgent & Emergency Care in Yorkshire & The Humber. This report was commissioned by the Yorkshire and the Humber Strategic Clinical Networks, and undertaken independently by Patient Opinion, a non-profit social enterprise. The report examines a wide variety of patient experiences of urgent and emergency care services across Yorkshire & Humber, generating a range of insightful and important conclusions.
- Urgent & Emergency Care – Interventions to Transform the System in line with the NHS England National Review.
- Urgent & Emergency Care Review – September 2015
- Urgent & Emergency Care – WebEx Video (part 1) December 16
- Urgent & Emergency Care WebEx Video (part 2) 28.1.16
- Safer, faster, better: good practice in delivering urgent and emergency care – A guide for local health and social care communities
- Time to Act – Urgent Care and A&E: the patient perspective
- NICE guidance – appoint a single point of contact to avoid delays in discharge
- NICE guideline – transition between inpatient hospital settings and community or care home settings for adults with social care needs
- The Health Foundation – Voices in Emergency Care. What can be done to relieve the pressure on emergency departments?
- The King’s Fund – Analysis of trends in NHS inpatient surveys 2005–13
- Mortality and patient flow report Nov 15