Quality Improvement Training in the NHS – reflecting on the journey
Angela Green

Angela Green

In the current financial climate, many organisations across the NHS have been faced with the challenging task of reducing or dissolving their service improvement staff and teams.

Organisations are now beginning to come together in order to collaborate, explore and test together new ways of developing, delivering and supporting quality improvement training. Two examples of different approaches include NHSIQ Improvement FUNdamentals MOOC (Massive Open On-line Course) and Sheffield Teaching Hospitals Microsystem Coaching Academy.

Across the Yorkshire and Humber our Improvement Academy has been instrumental in bringing key partner organisations together to explore, develop and test a range of  quality improvement training which aims to address identified gaps and needs. Development of the regional Quality Improvement Training Advisory Group membership which includes key senior representatives from a range of organisations and has been a successful enabler to this work.

This month, we are excited to launch our Bronze entry level Quality Improvement (QI) training. Our aim for Bronze level training is to provide free on-line entry level QI training for everyone who works in health and social care across Yorkshire and Humber. More information about the training can be found here, and the training is available here.

Bronze training provides foundation entry knowledge to our already established advanced face to face workshops for ‘Silver training for Individuals’ and ‘Silver training for Teams’.

We are now also testing a Gold level training ‘Train the Trainer’ programme to enable improvement leaders to deliver and support the silver training content. We continue to host other popular workshop training events such as ‘Understanding and Reducing Variation in Healthcare’, ‘Achieving Behaviour Change for Patient Safety’ and ‘The Science of Improvement’.

Although progress has been made, there is still a long way to go on the journey. Changing the culture so that improvement becomes part of the day job, instead of an additional activity, is one of the common shared challenges in this area of work. There is more to learn, for example, how can we best support the translation of quality improvement skills and knowledge into the workplace?

We look forward to exploring how we can collectively develop a shared learning and understanding from all the great work across QI training and most importantly how can we best learn from those who experience our services.

For details on our QI training, please click here. If you would like more information, please contact Angela.

Short Biography

Angela joined the Improvement Academy in December 2013 and works across several of our programmes and currently leads our Bronze entry level Quality Improvement e-learning Training. Alongside supporting implementation of our Behaviour Change work, our Patient and Public Engagement work and our regional approach to Human Factors training. Previous to this Angela led the regional Wheelchair service improvement work and is a member of the National Wheelchair Leadership Alliance.

Previously working for South Yorkshire CLAHRC and prior to this, Angela worked across various settings within the NHS including 25 years as a physiotherapist, specialising in respiratory disease. Angela completed a Masters in Philosophy in 2005 (Domiciliary Activity Monitoring in stable COPD) at the University of Liverpool. Her wide improvement interests also include networks and communities of practice.